This notice explains how KYRON uses personal information when you enquire, use our website or book mobile vehicle locksmith services.
Who is responsible for your information?
KYRON AUTOMOTIVE TECHNOLOGIES LTD, company number 11603331, is the controller of customer information used for our business. Contact info@kyronautomotive.co.uk, call 07599 699660, or write to 9 Kingswood Chase, Trowbridge, BA14 9GD, United Kingdom.
What we collect and why
- Enquiries and bookings: your name, contact details, vehicle registration, make, model, year, location, requested service, working-key status, messages and any relevant files you choose to provide. We use this to answer you, assess compatibility, quote and perform the agreed service. Our legal basis is taking steps at your request before a contract and performing that contract.
- Authority and security checks: relevant identity or authority evidence, verification notes, vehicle identifiers and job information. Our legitimate interests are preventing unauthorised vehicle access, protecting customers and documenting legitimate work. We ask for information proportionate to the circumstances.
- Job and transaction records: work performed, parts supplied, diagnostic findings, relevant photographs, quotation, invoice, payment status and warranty correspondence. We use these to perform the contract, meet applicable accounting and tax obligations, and pursue our legitimate interests in handling complaints and legal claims.
- Website operation: technical information such as IP address, browser details and security logs may be processed by our hosting and website services. Our legitimate interests are keeping the website secure and working properly.
- Optional publicity: we ask separately before using identifiable customer photographs or testimonials in our own marketing. Where we rely on consent, you can withdraw it for future use without affecting earlier lawful processing.
If we need essential booking or verification information and you cannot provide it, we may be unable to quote or safely carry out the work. We do not make decisions with legal or similarly significant effects about customers solely by automated processing.
Quote forms and attachments
Information and attachments submitted through our quote form are sent to our business email so we can respond. The form accepts up to three JPG/JPEG, PNG, WebP or PDF files, each up to 5 MB. Its temporary upload files are removed after processing; copies delivered to our mailbox remain subject to our record-retention practices.
Send only material relevant to the key, lock or vehicle fault. Please leave out identity documents, payment-card details and information about other people that we do not need. Avoid including location metadata in photographs unless it is relevant to your request. If identity evidence must be shared, arrange this directly with us.
Postcode checks and maps
When you choose Check coverage, your entered postcode is sent to Postcodes.io to obtain location information. Our checker does not save your postcode or send it to analytics. If you choose to include the location in an enquiry, we then use it as part of your booking details.
The website includes Google Maps content and links to mapping services. Loading an embedded map can share technical information, including your IP address, with Google. Google handles information under its own privacy policy. You can also contact us directly to check an area.
Cookies and optional measurement
Essential website functions and administration may use cookies or similar storage. Optional analytics and supported embedded content are held back until you allow the relevant category. You can accept, reject or customise optional technologies in the cookie banner. Rejecting them does not prevent you contacting us or requesting a quote.
Our website uses WordPress and has Google Analytics configured through Rank Math. Analytics, when enabled with the required permission, is used to understand website use and improve the service. Google processes the associated technical and usage information under its privacy terms. Use the Cookie settings link in the footer to review or change your choices, and your browser settings to manage stored cookies. Our essential preference cookie remembers your choice for 30 days. Google Analytics cookies may last up to two years after consent. The embedded Google map is included under Marketing in the preference panel; allowing that category permits Google Maps to load. Contact us if you need help or a current explanation of the technologies in use.
Who receives information?
We use service providers for website hosting, email, website operation and business administration, including Hostinger for hosting services. They receive information necessary to provide their services. We may also share relevant records with an agreed specialist involved in your job, payment providers used for your chosen payment method, professional advisers, insurers, or authorities where required by law or necessary for a legitimate claim. We do not sell your personal information.
If you contact us through WhatsApp, Messenger or another external platform, that platform also processes information under its own privacy terms. Links to review platforms and social profiles take you to those providers. Please use telephone or email if you prefer not to use them.
Some providers operate internationally. Where a restricted transfer of information outside the UK occurs, it must have an appropriate legal safeguard, such as an applicable adequacy arrangement or approved contractual safeguards. Contact us for details of the arrangements relevant to your information.
How long we keep information
We retain enquiries for as long as needed to deal with the request and reasonable follow-up. If a booking proceeds, necessary information becomes part of the job record. Transaction and job records are retained for applicable tax and accounting obligations and for as long as reasonably needed to handle warranties, disputes or legal claims. We assess this using the type of record, statutory requirements, the work performed and whether a dispute remains open.
Unnecessary identity copies and attachments should not be kept as routine permanent records. We aim to record the verification outcome rather than retain a complete identity document unless there is a specific justified need. Information no longer required is deleted or anonymised through our record reviews; some protected backup copies may remain until the backup cycle replaces them.
Your rights and complaints
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. These rights are subject to legal conditions; for example, we may need to keep an invoice even when you request deletion. You can object to direct marketing at any time and withdraw consent where that is our basis.
Email info@kyronautomotive.co.uk to make a request. We may ask for proportionate information to verify identity before releasing records. We normally respond within one month, explaining any lawful extension. If you are unhappy, please contact us so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this notice
We update this notice when our services or information practices change. Significant changes will be brought to your attention where appropriate.
Cookie and service details
The list below describes the cookies and optional services configured for this website.