Terms and Conditions

Last updated: 21 October 2026

These terms explain how we arrange and carry out mobile car and van locksmith work. Please read them alongside your quotation and booking confirmation, and ask us about anything that is unclear before accepting a booking.

1. Who you are booking with

KYRON Automotive Technologies is the trading name of KYRON AUTOMOTIVE TECHNOLOGIES LTD, registered in England and Wales, company number 11603331. Our registered office and correspondence address is 9 Kingswood Chase, Trowbridge, BA14 9GD, United Kingdom.

We operate a mobile service. This address is not a walk-in workshop. Contact us on 07599 699660, by WhatsApp or at info@kyronautomotive.co.uk. Our website is kyronautomotive.co.uk.

2. Enquiries, quotations and booking

These terms cover the work we agree to undertake: spare and replacement car or van keys, all-keys-lost work, vehicle entry, key cutting, transponder and remote programming, key repairs, broken-key extraction, ignition repair, ignition-barrel replacement, vehicle-lock repair or replacement, steering-lock work, security-system diagnosis and agreed electronic module work. A service is subject to vehicle suitability, our capability and an individual booking; this list is not a promise to support every vehicle or fault.

A website enquiry or request for a quote does not itself reserve an appointment or commit you to payment. A booking is agreed when we confirm the service, price or charging basis and arrangements, and you accept them after having an opportunity to review these terms.

Please provide your vehicle registration, make, model, year, location, the problem and whether a working key is available. A listed make or model does not mean every key system or procedure is supported. We will check the relevant vehicle before confirming what we can do.

Your booking confirmation should identify the agreed job, appointment arrangements, total price or how it will be calculated, deposit if any and payment method. Consumer prices include any applicable taxes. Attendance, diagnosis, parking, travel or out-of-hours charges must be disclosed and agreed before they are incurred. Any charge payable if an attempt is unsuccessful must also be agreed in advance. There is no automatic promise of “no fix, no fee”.

If inspection shows that different or additional work is needed, we will explain the options and obtain your approval for a revised price before proceeding. You can decline the additional work. Only separately agreed work already properly supplied remains chargeable, subject to your cancellation and other legal rights.

3. Mobile attendance and access

We attend homes, workplaces and other suitable vehicle locations across our advertised service areas, with the particular postcode and travel arrangements confirmed at booking. Reading and other extended journeys are arranged individually. An estimated arrival window is not a guaranteed response time. If we become aware of a delay, we will contact you. If a material delay makes the visit unsuitable, you may cancel the unperformed service and receive the refund to which you are entitled.

Please arrange safe, lawful access and tell us about parking restrictions, barriers, low clearances or unsafe conditions. We may pause or decline work where it cannot be carried out safely or lawfully. If your failure to provide agreed access or accurate booking information causes a wasted visit, any charge must have been explained beforehand and must reflect reasonable, unavoidable loss, not a penalty.

4. Permission to work on the vehicle

Before vehicle entry or security work, we will ask for reasonable evidence of your identity and authority to instruct us. This may include a registration document together with other evidence of ownership, insurance, purchase, hire or the owner’s permission. A registration document alone is not proof of legal ownership.

Garages, dealers, fleet operators and other representatives must have the owner’s authority. We can refuse or stop a job if that authority cannot reasonably be established or the requested activity appears unlawful. Please arrange document checks with us; do not send identity or payment documents through the general quote upload form.

5. Keys, parts and testing

The quotation will identify the key option and functions being supplied. Depending on compatibility and availability, we can offer OEM or aftermarket options, and original manufacturer-branded keys on request. Branding, casing, electronics and supported functions vary; we do not assume that every unbranded key is identical to the original.

Please bring all available keys if we request them for programming. We will explain if the procedure could disable absent keys. Removing a lost key electronically does not necessarily stop its metal blade opening a physical lock; changing or reconfiguring locks is a separate service to discuss with us.

We will check the agreed functions with you where practicable. Testing or accepting the vehicle does not waive your rights if a defect becomes apparent later. If you supply your own key or part, we must first agree to work with it. We cannot provide a product guarantee for an item we did not supply, but remain responsible for our own workmanship. Any testing or labour charge must be agreed before work starts.

6. Vehicle condition and programming

Tell us about relevant existing faults, flat batteries, previous programming attempts, modifications or damage. Do not operate or disconnect the vehicle while equipment is connected unless we ask you to.

Electronic key work can sometimes be interrupted by battery, wiring, software or control-unit problems. This can leave a vehicle unable to start and require further diagnosis, recovery or specialist repair. We assess the proposed procedure, use suitable equipment and take reasonable care and skill, including appropriate power support. Where a specific material risk is identified, we explain it and seek your express agreement before continuing.

Permission to proceed is not a waiver of responsibility for our mistakes. We are responsible for loss caused by our failure to meet our obligations. We are not responsible for an unrelated pre-existing defect we did not cause. A fault appearing during a visit does not automatically establish either cause; any responsibility and proposed further costs must be assessed fairly from the evidence.

For entry or broken-key work, we use non-destructive methods where practicable. If an invasive method or replacement component is needed, we will explain the proposed work and obtain permission before proceeding. We may stop if safe completion is not possible.

Ignitions, barrels, locks and steering locks

Diagnosis may involve removing trim or dismantling the affected assembly. We will agree whether the job is an investigation, repair attempt or replacement, including which parts and keys will be supplied. Worn tumblers, seized barrels, previous forced entry and damaged steering-lock components can affect the repair options. If repair proves unsuitable, we will discuss replacement and any new price before authorising parts. We will explain whether existing keys will still operate the repaired or replaced lock and whether electronic adaptation is also needed.

Key and remote repairs

Repair may involve opening a case and inspecting or replacing buttons, contacts, a battery, blade or electronic components. Sealed or previously damaged cases may need replacement. We will tell you about an identified risk to fragile parts before opening them and agree any cost. Successful diagnosis does not guarantee that an existing key is repairable; a replacement option may be required. Our responsibility for careful work is unchanged.

Module removal, coding and data work

Where agreed, our work may include removing and refitting electronic control units, reading or writing module data, programming, coding, configuration, adaptation, synchronisation, and attempts to repair or recover data. Before removal, we will identify the component, explain the intended procedure, the expected timescale and whether the vehicle must remain off the road. We will also agree where the vehicle and removed components will be kept and any separately chargeable recovery or transport.

We take appropriate precautions to protect readable data and create a backup where the supported procedure makes this possible. A damaged or unreadable unit may not allow a complete backup or successful recovery. We cannot promise manufacturer access, software authorisation or a successful repair where these are outside our control. An agreed diagnostic charge buys the agreed investigation; it is not a guarantee of a repair unless we expressly promise that result.

With your agreement, a component may be sent to a suitable specialist. If we appoint that specialist to fulfil our contract, you still deal with KYRON about our contractual responsibilities. If you independently commission someone else, their work is covered by your separate agreement with them. We will tell you about material delays and discuss the options if an agreed procedure or part becomes unavailable.

Vehicle-specific risks and written authority

Different vehicles have different security architectures. Before higher-risk work we will identify the actual unit and procedure on your vehicle, rather than rely on its badge alone. The assessment may involve an immobiliser or body module, ignition authorisation unit, instrument cluster, electronic steering lock, keyless receiver or gateway. A failed data write or communication interruption can require additional programming, a replacement unit or specialist recovery; relevant locking, starting or other functions can be affected.

Where a material risk is identified, the written job notice will set out the vehicle and module, proposed operation, known condition, foreseeable consequences, alternatives, price and who will arrange further assistance if needed. You may decline before that operation begins. We will request clear authority to continue. Agreeing to an identified technical risk does not make you liable for a failure caused by our negligence or breach. If the cause is an unrelated defect for which we are not responsible, further remedial work remains a separate cost requiring your agreement.

We may photograph existing damage or record fault codes and relevant module identifiers to document the work. If a problem develops, please give us a reasonable opportunity to investigate, where safe and practicable. Urgent action needed for safety or to prevent further damage need not wait. Keep available reports, invoices and removed parts where reasonable; missing evidence does not automatically remove your rights.

7. Deposits and payment

Deposit amounts are agreed individually in your quote or booking and may vary depending on the keys, parts and work required. Pay the deposit amount agreed in your KYRON quote and provide your job reference or vehicle registration. Your deposit is credited against the agreed total. Unless we agree a different due date, the remaining balance is payable on completion of the agreed work.

You can pay an agreed deposit through the secure Stripe checkout linked from our Payments & Deposits page. Enter the agreed amount and your KYRON job reference or vehicle registration so we can match the payment to your booking. Please use only payment arrangements confirmed directly with KYRON.

If you cancel, we may retain some or all of your deposit to cover reasonable losses directly resulting from your cancellation, including non-recoverable costs of keys or parts ordered specifically for your vehicle, where permitted by law. Any remaining amount will be refunded. Your statutory rights are unaffected. Any deduction will be explained and proportionate to the loss actually incurred after reasonable steps to reduce it. We will not charge twice for the same loss. If we cancel without fault on your part, we refund payments for goods or services not supplied, without limiting your other rights.

For special-order components, we will obtain your authority before ordering or personalising them and explain the expected lead time. Outside a statutory cancellation right, any claim for cancellation loss must account for supplier refunds, parts we can reuse or resell, work avoided and appointment time we can refill. We will provide a breakdown if an amount is retained. A dispute about an invoice does not remove any lawful right to seek a remedy or withhold a disputed amount.

8. Cancelling or rearranging

Contact us as soon as possible using the telephone, email or correspondence address above. You may cancel by any clear statement; the optional form below is provided for convenience.

If you are a consumer booking at a distance or away from our business premises, you normally have a 14-day cancellation period. For a service contract it ends 14 days after the contract is made; for a goods contract it normally ends 14 days after delivery. Different rules may apply to a contract that combines goods and installation. We will give you the cancellation information relevant to your booking.

If you want a service to start within a cancellation period, we ask for an express request, recorded on a durable medium where required. If you then cancel before completion, you may owe a proportionate amount for the service properly provided, but only where the required information and request have been obtained. You lose the right to cancel a fully performed service only after the necessary prior consent and acknowledgement; booking alone does not waive it.

The change-of-mind right may not apply to goods genuinely made to your specifications or clearly personalised, such as a key cut specifically for your vehicle. Merely ordering a standard part especially for you is not enough. Where you specifically request a visit for urgent repairs or maintenance, an exception may cover that work and necessary replacement parts, but not unrelated extras. Calling a job an “emergency” does not by itself remove cancellation rights.

For a valid statutory cancellation, we reimburse you without undue delay using the original payment method unless you agree otherwise, with no refund fee. For services the usual deadline is 14 days after we are told; for returned goods it is 14 days after receipt or evidence of return, whichever is earlier. Any lawful deduction for services already supplied is explained. Where goods must be returned, send them within 14 days of cancelling. You bear direct return costs only if we told you before booking; faulty-goods remedies have separate rules.

9. Our three-month guarantee and your legal rights

KYRON AUTOMOTIVE TECHNOLOGIES LTD provides a three-calendar-month guarantee from the completion or supply date on the keys we supply and our workmanship, for jobs supplied in the United Kingdom. It covers defects in those keys and failures caused by our workmanship. Contact us with your booking or invoice details and a description of the problem; a reasonable alternative proof of purchase is acceptable.

Where covered, we will put the problem right without charge by repairing or replacing the defective key or correcting the workmanship, including necessary associated labour and reasonable return or attendance costs. If that cannot be done within a reasonable time without significant inconvenience, we will offer an appropriate refund. Your stronger statutory remedies, where applicable, take priority.

The additional guarantee does not cover loss, accidental or deliberate damage, normal wear, misuse, or faults caused by an unrelated vehicle defect or later work by someone else. These exclusions apply only where that event caused the problem. An inspection charge for an unrelated fault requires your agreement beforehand.

This guarantee is additional to your statutory rights. Those rights do not expire after three months. Consumers are entitled to goods that meet the legal standards for quality, fitness and description and services performed with reasonable care and skill. Depending on the circumstances, remedies can include repair, replacement, repeat performance, a price reduction or refund.

10. Concerns, complaints and responsibility

We may suspend a visit for threats, unsafe behaviour, suspected unlawful instructions or an unacceptable risk to people or property. If an equipment limitation, unavailable part or manufacturer restriction prevents completion, we will explain the position and your choices. Events such as road closures, severe weather or a supplier outage do not give us an unlimited right to delay the job: we will take reasonable steps to limit disruption and agree a revised arrangement or an appropriate cancellation and refund.

Please contact info@kyronautomotive.co.uk or 07599 699660 with the job details and the outcome you are seeking. We will investigate, keep you informed and explain our response. Where relevant, our final response will explain available alternative dispute resolution arrangements and whether we are required or willing to participate. These terms do not claim membership of a dispute scheme.

We remain responsible for our contractual obligations, including work carried out by anyone we appoint to fulfil them. Nothing here excludes liability for death or personal injury caused by negligence, fraud, or any other responsibility the law does not allow us to exclude. Consumers retain the right to recover foreseeable loss caused by our breach, subject to the law.

11. Business customers, records and changes

Trade bookings must identify the business placing the order and the person authorised to instruct us. Any trade credit or different payment arrangements must be agreed in writing. Consumer-specific cancellation rights do not normally apply to purchases made for business purposes, but the agreed guarantee and our obligation to perform the service properly still apply.

We use contact, vehicle and relevant job records to arrange the service, perform necessary security checks, keep transaction records and handle queries. We will explain any additional evidence needed. Photographs intended for public marketing require separate permission; authorising the repair does not automatically give that permission.

The version supplied when you book applies to that booking. Later website changes do not rewrite an existing agreement. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or any right a consumer has to bring proceedings in the courts where they live.

Optional cancellation form

To: KYRON AUTOMOTIVE TECHNOLOGIES LTD, 9 Kingswood Chase, Trowbridge, BA14 9GD, United Kingdom; info@kyronautomotive.co.uk.

I/We give notice that I/we cancel the contract for the following goods/services:
Goods or service and booking reference: ____________________
Ordered on / received on: ____________________
Customer name(s): ____________________
Customer address: ____________________
Date: ____________________
Signature (only if sent on paper): ____________________